1. Purpose
Office Stock is committed to providing high-quality products and services. However, we recognize that there may be occasions when customers need to raise concerns or complaints. This policy outlines how complaints can be made and how we will handle them fairly and efficiently.
2. How to Make a Complaint
Customers can submit complaints using any of the following methods:
- Email: Send a detailed complaint to info@officestock.co.za
- Phone: Call our customer service at +27 10 823 4412
- In-Person: Visit our office at Rigel Avenue, Erasmusrand
Please include:
- Your full name and contact details
- A clear description of the issue
- Any supporting documents (if applicable)
3. Complaint Handling Process
- Acknowledgment – We will acknowledge your complaint within 2 business days of receipt.
- Investigation – Our team will investigate the issue, which may involve reviewing records, speaking to relevant staff, or requesting additional information.
- Resolution – We aim to provide a resolution within 7 business days. If the issue is complex, we will keep you informed of the progress.
- Final Response – Once resolved, we will provide a written response outlining the outcome and any actions taken.
4. Escalation
If you are not satisfied with the resolution, you may request an escalation. Your complaint will be reviewed by a senior manager, who will provide a final decision within 10 business days.
5. Confidentiality & Data Protection
All complaints will be handled confidentially. Any personal information shared will be used strictly for resolving the complaint and stored securely in compliance with data protection regulations.
6. Continuous Improvement
Office Stock regularly reviews complaint trends to improve our products and services. Feedback is valued, and we use it to enhance customer satisfaction.
For further inquiries, contact us at info@officestock.co.za or call +27 10 823 4412.
