Delivery Policy
Effective Date: 1st March 2023
1. Introduction
This Delivery Policy ("Policy") outlines the delivery terms and conditions that govern the delivery of products purchased from Office Stock within the Republic of South Africa. By placing an order with us, you agree to abide by the terms and conditions set forth in this Policy. Please read this Policy carefully before placing an order.
2. Delivery Service
2.1. Office Stock offers delivery services through trusted third-party couriers to ensure the prompt and efficient delivery of your orders.
2.2. Delivery fees may apply based on the destination, size, and weight of your order. These fees will be clearly communicated to you during the checkout process.
2.3. We aim to deliver your order within the estimated delivery timeframes provided at the time of purchase. However, please note that these timeframes are approximate and may vary due to factors beyond our control.
3. Responsibility and Liability
3.1. Office Stock takes the utmost care to ensure the safe packaging and handling of your orders before they are dispatched from our warehouse.
3.2. Once your order has left our warehouse and is in the possession of the courier company, Office Stock shall not be held responsible for any loss, damage, or theft of the goods during transit.
3.3. The courier company engaged by Office Stock to deliver your order is responsible for the safe transportation of your goods. It is important to note that the courier company is liable for any damages or losses incurred during the transit of your order.
3.4. The courier company is required to have insurance in place to cover goods in transit. In the event that your goods are damaged during transit, we recommend that you contact the courier company directly to initiate a claim under their insurance policy.
4. Delivery Address
4.1. It is your responsibility to ensure that the delivery address provided during the order placement process is accurate and complete.
4.2. Office Stock will not be held liable for any incorrect delivery information provided by the customer, which may result in the misdirection or delay of the order.
5. Delivery Tracking
5.1. You will receive a tracking number once your order has been dispatched from our warehouse. This tracking number will allow you to monitor the status and location of your delivery.
5.2. While we strive to provide accurate tracking information, please be aware that tracking details may not always be immediately available or entirely up-to-date.
6. Delivery Restrictions
6.1. Office Stock currently only offers delivery services within the Republic of South Africa. We do not offer international shipping at this time.
7. Contact Information
If you have any questions or concerns regarding our Delivery Policy or the delivery of your order, please contact us at:
Office Stock Customer Support
Email: sales@officestock.co.za
Phone: +27 86 122 8888
8. Changes to the Delivery Policy
Office Stock reserves the right to update or modify this Delivery Policy at any time without prior notice. The most recent version of this Policy will be posted on our website.
By placing an order with Office Stock, you acknowledge and agree to the terms and conditions outlined in this Delivery Policy.
Office Stock (Pty) Ltd.
Erasmuskloof
Pretoria
0181
2013/163893/07
Date: 1st March 2023