Delivery and Refund Policy

Delivery and Refund Policy

Last Updated: May 31, 2024

Thank you for shopping with OfficeStock (https://officestock.co.za). This Delivery and Refund Policy explains our shipping procedures and our policy regarding returns and store credits. By making a purchase on our website, you agree to the terms outlined below.

Delivery Policy

1. Shipping and Delivery Times

  • Processing Time: Orders are processed within 1-2 business days after payment is received.
  • Shipping Time: Delivery typically takes 3-7 business days, depending on your location.
  • Shipping Costs: Shipping costs are calculated at checkout and are based on the size, weight, and destination of the order.

2. Delivery Confirmation

  • Once your order has been dispatched, you will receive an email with tracking information.
  • Please ensure that the delivery address provided is correct and accessible during normal business hours.

3. Delays

  • While we strive to ensure timely delivery, unforeseen circumstances such as adverse weather, strikes, or courier delays may affect delivery times. OfficeStock is not responsible for delays caused by third-party couriers.
  • OfficeStock cannot be held liable for any damages or delays in delivery once goods have left our warehouse and are in the hands of third-party transporters or couriers. Our liability ends when the third-party transporter or courier receives the goods.

Refund Policy

1. General Policy

  • At OfficeStock, we do not offer refunds on any purchases. Instead, we provide store credit for eligible returns, in accordance with the Consumer Protection Act, 2008 (CPA).

2. Eligibility for Store Credit

  • To be eligible for store credit, items must be returned within 30 days of purchase.
  • Items must be unused, in their original packaging, and in the same condition that you received them.
  • Proof of purchase is required for all returns.

3. Non-Eligible Items

  • Certain items are not eligible for return or store credit, including:
    • Perishable goods
    • Customized or personalized items
    • Items that have been used or damaged by the customer

4. How to Return Items

  • To initiate a return, please contact our customer service team at support@officestock.co.za with your order number and reason for the return.
  • Our team will provide you with instructions on how to return your item(s).
  • You are responsible for the shipping costs associated with returning the item(s).

5. Store Credit Issuance

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return.
  • If approved, a store credit will be issued to your account within 7 business days.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at support@officestock.co.za with your order number and a description of the issue.
  • We will arrange for the return of the damaged or defective item and issue a store credit or replacement at no additional cost to you.

Contact Information

If you have any questions about our Delivery and Refund Policy, please contact us at:

Thank you for choosing OfficeStock.

!