1. Delivery coverage and quotations
Office Stock delivers throughout South Africa using courier, freight, supplier-direct and specialist furniture-delivery partners. Delivery availability and cost depend on the product, quantity, destination, access conditions and any assembly requirement.
Checkout delivery charges are an estimate based on the information supplied. Very large, remote, multi-site or installation orders may require a separate written delivery quote before the order is accepted.
2. Estimated lead times
- In-stock standard items: generally 3–7 business days.
- Custom or made-to-order furniture: generally 10–15 business days.
- Imported or supplier-backorder products: up to 21 working days or as quoted.
- Remote and outlying areas: additional transit time may apply.
These are estimates, not guarantees, unless a written agreement states otherwise. Weekends and South African public holidays are excluded. Factory shutdowns, especially over December and January, may extend made-to-order lead times; material delays will be communicated.
3. Charges, delivery information and building access
Delivery fees consider distance, product weight and volume, handling method and access. The customer must provide an accurate address, postal code, contact person and any estate, mine, campus, shopping-centre, loading-bay or security requirements before dispatch.
Standard furniture delivery is to a reasonably accessible ground-floor or loading area unless room placement, stairs, lift access, assembly or installation is expressly included. A reasonable redelivery or extra-handling charge may apply where delivery fails because access information was incomplete or nobody authorised was available.
4. Processing, dispatch and tracking
Orders are usually processed within one to two business days after cleared payment or approved credit authority. Products may be dispatched separately when they originate from different suppliers or warehouses. Tracking is supplied when the chosen carrier supports it; specialist furniture vehicles may instead arrange delivery directly by telephone.
5. Receiving and inspecting an order
- Ensure an authorised adult is available to receive and sign where required.
- Check the number of packages and visible condition before signing.
- Record visible damage or shortages on the delivery document where possible.
- Keep packaging until the order has been checked and assembled where applicable.
Signing confirms physical receipt, not that hidden damage or a legal defect is waived.
6. Damage, incorrect items, shortages and delays
Email sales@officestock.co.za with the order number, affected item and photographs as soon as reasonably possible. Reporting visible transit damage within 24 hours helps us preserve courier evidence, but does not remove a statutory right that applies after that period.
If goods are incorrect, damaged before delivery or materially short, we will investigate and provide the remedy required by law and the applicable order terms. For a material delay, we will offer an updated estimate and, where the CPA or agreement permits, an alternative or cancellation option.
7. Assembly, installation and site readiness
Assembly or installation is included only when stated on the product, quotation or order. The customer must ensure that the site is safe, accessible and ready, with measurements, power, floor protection and permissions confirmed where relevant. Delays caused by an unsafe or unready site may be rescheduled and reasonably charged.
Have a fixed project date? Contact us before ordering so stock, production capacity, delivery access and an achievable timetable can be confirmed in writing.
